Ilker Yengin, Singtel

Associate Director, Research Design

Ilker Yengin (Ph.D.) inspires design strategy in creating high quality, usable and beautiful products that users love. With his strong background in psychology, cognitive science, and human-computer interaction, Yengin supports the organization to go beyond the surface meaning by creating a deeper picture of the users’ behavior.

Yengin’s research empowers the design with a holistic view of users and ensures teams creates the right product. He amplifies the voice of the user across the organizations with actionable data-driven insights.

Yengin mentors and grows UX researchers that support business units to discover and define the user experience across all digital properties. His teams reduce after launch surprises that negatively affect the users and works in partnership with Product Owners and Designers from initial user needs discovery through to launch and beyond, to create engaging and memorable digital experiences.

He has over 10 years of experience at government organizations such as A*STAR as well as start-ups like Grab and Ola. Currently, he is the Assoc. Director of Design Research in Singtel, Digital Experience & Design.

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